It is our intention to provide our patients with a professional clinical Medical Massage. The following policies and procedures serve as a guide for first-time and regular massage patients of Peak Medical Massage.
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as last-minute meetings, traffic considerations, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
Canceling an Appointment
If you need to cancel or change an appointment, please do so at least 24 hours in advance. Your credit card will be charged a $50 fee for your scheduled service if you do not show for your appointment or if you do not call to reschedule or cancel within 24 hours of your designated time.
If you scheduled the same-day appointment and must then cancel or reschedule, you will still be charged the full price of your scheduled service as it is less than 24 hours notice. We strictly adhere to our cancellation policy out of respect for our other patients.
Making an Appointment
A valid credit card number or pre-payment is needed to hold any massage appointment at Peak Medical Massage. We recommend reserving an appointment in advance in order to ensure availability; however, we are delighted to accommodate you on short notice if we have an opening.
Please be sure to arrive at least 10 minutes prior to your appointment time in order to prepare for your massage. This will give you a chance to unwind and ensure that you start your appointment on time. If you are running late, please don’t hesitate to give us a text or a call.
Please note that your appointment will still end at its scheduled time, and you will still be charged the full amount of your service. We regret having to shorten any valuable time from your service due to lateness.
Consideration for Patients Who Are Minors
We give special consideration to patients who are under the age of 18. Those patients that are minor must present written permission from their parents or guardian prior to their first massage treatment. Patients under 15 years old must have a parent or guardian present at all times.